General Terms and Conditions

These Terms and Conditions set out the rules that govern use of TrueLuck's online casino and sportsbook services in Canada. They explain our relationship with you as a player, the obligations that apply to both parties, and the practical steps we take to keep play secure and fair. By registering an account and using our platform you agree to follow these terms and any related policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one personal account is permitted unless otherwise approved. You must not allow others to use your login credentials. If you suspect unauthorised access you must notify us immediately. We may suspend or restrict accounts for security checks, suspected fraud, or breach of these terms.

Verification and limits

We may require identity verification before allowing deposits, play, or withdrawals. Verification typically includes government ID, proof of address, and proof of payment method. We reserve the right to set or change deposit, loss, and withdrawal limits on accounts at our discretion to manage risk and support responsible play.

Eligibility requirements

To open an account you must meet the legal gambling age in your province and be located in a jurisdiction where access to our services is permitted. You must not be on a self-exclusion list or otherwise prohibited from gambling. Providing false information or hiding your true location may result in account closure and forfeiture of funds.

Acceptable platform use

You must use the platform in a lawful and fair manner. Prohibited conduct includes collusion, money laundering, chargeback abuse, using bots or unauthorised software, and attempting to exploit system vulnerabilities. We may monitor play and investigate irregular activity. Proven abuse may lead to account suspension, cancellation of wagers, and confiscation of bonus funds.

General bonus and promotion rules

Promotions, bonuses, and free spins are subject to specific terms that complement these general rules. Offers may include wagering requirements, game restrictions, and maximum bet limits while a bonus is active. Eligible payment methods for promotions may be restricted. We may require verification before releasing bonus-related funds or permitting withdrawals from winnings derived from promotions.

Deposits and withdrawals

Available payment methods and currencies are listed in your account cashier. Deposits should be made from payment instruments in your name. Withdrawals are subject to verification and anti-money laundering checks and may be processed in stages using the same method used for deposit where practical. We may apply minimum and maximum transaction limits and hold funds while checks are completed.

Dispute resolution

If you have a complaint you should contact support so we can resolve the matter. We aim to investigate and respond promptly. Where a dispute is not resolved directly, we may use an independent mediation process if available. Decisions relating to fraud, cheating, or security are final and may be subject to additional review.

Updates to terms and conditions

We may update these terms to reflect changes to the service, legal requirements, or operational needs. We will publish revised terms on the site and notify account holders where appropriate. Continued use of the platform after an update indicates acceptance of the new terms. If you do not accept changes you must stop using the service and close your account.