Privacy Statement

This Privacy Policy explains how TrueLuck collects, uses and protects personal information when you use our online casino services in Canada. We are committed to keeping your information safe and handling it responsibly. The policy describes what data we collect, why we collect it, how we store and share it, and the choices available to you about your information.

Types of data we collect

Personal data

When you register an account we collect personal information such as your full name, date of birth, email address, phone number and residential address. We also collect identity documents and verification details when KYC checks are required. This information is used to confirm your identity and to comply with legal and security obligations.

Technical data

We collect device and technical information including IP address, device type, browser type, operating system, and connection data. This helps us maintain site security, diagnose technical issues and optimise the mobile and web experience.

Transactional data

We record payment and transaction details such as deposit and withdrawal amounts, payment method, transaction dates and currencies. This information is necessary to process payments, prevent fraud and meet anti-money laundering requirements.

Usage and activity data

We track gameplay activity, bet and win history, session times and preferences. Aggregated usage data helps us monitor fairness, detect suspicious behaviour and improve features and customer support.

How we use your information

We use personal and technical data to create and manage accounts, process deposits and withdrawals, perform identity checks, provide customer support and comply with legal obligations. Usage data is used to detect fraud, maintain game integrity and to personalise your account settings. Where necessary we may use contact details to send service messages about your account and important updates.

Data protection practices

We protect personal information using standard security measures including encryption in transit, access controls and monitoring. Access to personal data is limited to authorised staff and third-party service providers who need it to perform their duties. We retain information only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, analyse site usage and show relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

Canadian users have rights over their personal information, including the right to access, correct and request deletion of personal data where permitted by law. You may also object to certain processing activities and request restriction of processing in some circumstances.

Access, correction and deletion of data

If you need to access, update or delete your personal information, contact our support team and we will respond in accordance with applicable law. We may require identity verification before making changes to ensure account security.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, game suppliers and fraud prevention partners as needed to operate our service. We may also disclose information to comply with legal requests or to protect the security of our users and systems. We require third parties to safeguard personal data consistent with this policy.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates your acceptance of the revised policy.